Samsung: almost 60% of the Galaxy Note7 listed in Europe … – CHIP

since the 19th of September, 90% of users Note7 who have used the exchange program, chose again Note7, and 3% chose other smartphones from the Samsung Galaxy series. Since the inception of the program, the company Samsung has repeatedly reported to all owners Note7 in Europe about the need to power-off in their smartphones and replace equipment as part of the exchange program.

Judging by the current level of implementation of the exchange program to be completed in Europe in early October. The company has set a date for the recovery of sales Note7 in Poland on 4 November, subject to completion of the exchange program.

interestingly, pan-European public opinion survey shows that customers trust for Samsung remains at a high level. The study, conducted among 5,000 users in the UK, Germany, France, Spain and Italy confirms that the majority of respondents (61%) have not changed their views on the brand Samsung in connection with the exchange program Note7, and 15% consider the reputation of Samsung in a more positive way.

Samsung is working with its partners to ensure that devices exchange Note7 meet the highest standards of production and meet the quality assurance procedures. Samsung Europe has confirmed the positive output close collaboration with retail partners, daily direct messages to customers and update the software on the promotion of the exchange program. Each user Note7 in Europe has received from Samsung a few safety messages, which the company requested the replacement of the device and the software update. In addition, the software update that was sent to all devices Note7 operating in Europe, introduced the safe limit of the battery at 60%.

Samsung Europe has created an internal staff which consists of local managers and collaborates with partners in the retail channel to activate a pan-European programme for equipment replacement, highest quality and fast.
All clients can use the program check the IMEI number online on the website http://www.samsung.com/pl/note7exchange/. In addition, at the time of receiving a new device, should check whether it has the battery symbol in green and supplied with a black square on the packaging. With these tips, users will be sure you received a new Note7.